Dear Steve,
Just a few words to share our thoughts about our great experience with the Morrison's team...
Finding a reputable contractor during these challenging times can be quite an anxiety producing experience! Despite all the surrounding angst (supply chain issues, the ever presence of COVID, etc.) we were thrilled to find that Morrison's rose above all these trials and tribulations.
From the first day we met you at the office and started to formulate the plans for our new three season room and deck renovation, to the final "thank you" letter we received from you, our experience has ben a great one.
In thinking back broadly, the most outstanding quality that we saw was your incredible customer service and your commitment to quality-we never doubted your devotion to our satisfaction at every step.
Project manager, Tom, immediately instilled a sense of trust and professionalism in us. He was our first "go-to" project leader, and right away, he was able to answer our questions, to keep us informed about the project deliverables and deadlines, and the schedule details-right down to the delivery of the dumpster and porta-potty! Tom was the face of the business until our on-site team arrived, when we had the pleasure of meeting Matt, our on-site project leader.
Matt is an amazing craftsman, and an amazing human being. He cared for us and for our project as if it were his own. He had the authority to make on-site decisions, he addressed concerns as they arose, and he added his creative craftsman's touch at many junctures. Because of the location of the septic system, we had specific deck design requirements, and Tom/Matt team figured out a solution. When we redesigned the deck plan midway through the project, Matt and Tom were able to accomplish and redesign economically, which left us with a much more functional and beautiful deck. It came out even better than we had imagined!
Along the way, we had many great work crew members, always professional, kind, and respectful. They were diligent and hardworking. Because of the uncertain times, there were supply shortages and delivery delays, but because of Tom and Matt and the crew, we were kept informed with minimal surprises.
We need to say just one thing about Matt's attitude. In addition to being a fine craftsman, he always had the most upbeat and positive attitude possible. Every day was a good day when we saw Matt's smiling face ( not to mention his singing voice!). It was always fun to hear Matt singing along to the radio above the sounds of the saws and drills., and his perpetual good mood always seemed to carry over to the crew and to the customer! That we will never forget! And speaking about "service above self, "when we were away one weekend, matt even brought our trash cans up from the curb, and that's a long driveway! It was, all-in-all, just a wonderful experience!
Steve, from the very beginning, you talked about your amazing team...about their competence and professionalism, about their commitment to customers and their work, and all that proved to be 100% true. We want to thank you, too for your frequent check-ins with us, and basically for keeping your promises.
In closing, we have a beautiful new deck and 3 season sunroom. We chose the right team, Morrison's, and we will not hesitate to call you again, or to refer our friends and families to you.
With great thanks and respect,
Bobbie O. and Terry E.
Pittsfield